Frequently asked questions

Pick a tour, choose a departure date on the tour page and press Reserve. You can pay the advance (or the full amount) by bKash, card or cash at our office — your seats are confirmed as soon as the advance reaches us.

Yes. Every booking can start with a fixed advance and the balance splits into installments shown on your booking page. Each installment can be paid from your account with bKash or settled in cash at the office.

You can request a cancellation from your account at any time. Once the office approves it, the refundable share of what you paid (set by our refund rules, 80% by default) is sent back by bKash or bank transfer. See the Refund Policy page for the full terms.

Carry your booking voucher — printed or on your phone. Our team scans the QR code on the voucher at the departure point and ticks off each traveller, so boarding is quick and nobody is missed.

Absolutely — send the Custom Tour form with your destination, dates and group size. Our team replies with a priced quotation built around your plan; accept it in your account and it becomes a confirmed booking.

Yes — visa assistance, flight tickets and hotel booking are standalone services. Open the Services page, send a request with your details, and our desk quotes a price before anything is charged.